Open Enterprise Solutions provides software, workstation, server, network and Joomla support services on-site, through e-mail or real-time chat as well as remote VPN connections. We support all Windows server and workstation versions as well as Linux distributions from RedHat, Suse, CentOS, Fedora, Ubuntu and many others. We will also have new VOIP-based support services from Vancouver to Pemberton by the summer of 2007. Our current service offerings include:

• Diagnose and repair Windows server/workstation crashes and performance issues
• Clean infected Windows systems from spyware, viruses and other malware
• Help locate a suitable FREE and open-source application for your business
• Assist with your database installation, configuration or reporting needs
  
• Install hardware upgrades (memory, hard drives etc)
• Joomla installation, configuration and management
  
• Install FREE open-source versions of antivirus, spam or spyware programs
• Install Windows or Linux operating systems and upgrades
• Assist with Windows software problems (How Do I Do This?)
• Assist with Linux software problems (How Do I Do This?)

Email & Real-Time Chat Support

Are you Windows computers crashing or showing strange behavior like lockups, screen corruption or programs which don’t seem to run consistently? Or maybe your Windows computer no longer shuts down properly. These are symptoms of a set of stability problems common with Windows operating systems. In most cases a simple maintenance routine and “best practices” can help reduce or eliminate these problems from occurring and we can often diagnose and repair these issues without any costly on-site visit or the need to remove your computer. Many small businesses have various computer or software problems, which typically do not require, or warrant, the costs associated with an on-site service call. In many cases a user simply needs to know how to do something in their application, or get past some annoying error message or system crashes.

Our email and real-time support chat service is a cost-effective way to obtain immediate support for your computer systems, assistance with scanning for and removing virus’s, spyware and other malicious software or simply to help answer a question with regards to how to do something in your software, database or Joomla web site. Rather than pay someone an hourly rate to come in to your office to fix a 10-minute problem, we offer real-time support services through on-line chat and email starting at $49.95 a month through our web-based Support Center.

Our Remote Email and Real-Time Chat Support Services include:

Guaranteed 48 hr response time on email incidents Mon-Fri (08:00-16:00) Real Time Chat Support Windows & Linux Workstation Support Windows & Linux Server Support

Software Installation, Support, Configuration Virus & Spyware Detection and Removal Weekly Housekeeping and Maintenance Tasks Joomla support, installation, configuration On-Site Support Service Also Available

	Basic Support	Small Business Support	Enterprise Support
Email Tickets	5 Incidents	10 Incidents	15 Incidents
Real Time Chat	Yes	Yes	Yes
Monthly Rate (Yearly Contract)	$49.99	$89.99	$129.00
Monthly Rate (Bi-Annual Contract)	$69.99	$109.99	$149.99
Monthly Rate (Renewed Monthly)	$89.99	$129.99	$169.00

 

Contact us for Ordering.

Pickup & Delivery Support

We can pick up your computer system(s) directly from your home or office, carry out the repairs and deliver your system complete with a summary report of all work performed, updates applied and software installed. We will also sit down with you and explain the work we have performed and answer any questions you may have about your system.

Contact us for Pricing/Quotation.

On-Site or Remote VP Support

In some cases, our clients have critical computer systems or servers, which simply cannot leave their location, and so we will come to your site and work on your systems at a time that is convenient to you and your business. We will work with you to ensure that there is minimal disruption to your business operation and your systems are returned to their fully operational state within the shortest time frame possible. If your network has a Virtual Private Network (VPN) access we can also perform remote diagnistics, software/server configuration as well as network vulnerability scans to determine where your systems may be at risk.

Contact us for Pricing/Quotation.

Are you having problems with your Joomla Installation? Do you perhaps need somone to install components for you or upgrade your Joomla Installation? Are you a newbie and need help and guidence as you learn to operate your Joomla website. Open Enterprise Solutions provides the following Joomla! Support Services:

• Installation of Joomla! and Initial Setup including that of Content and Structure
• Joomla! Template Customisation
• Development of Menu and submenu systems
• Content Sections and Category Management
• Installation of Components, Modules and other Extensions appropriate for your needs
• Search Engine Submission and Search Engine Optimization
• Sitemap generation and Auto-update setup
• Joomla! Basic Training and Support
• Joomla! Update/ Upgrade
• Joomla! Host to Host Transfers
• Emergency help with Joomla! websites, on-site, through email and real-time chat.

Contact us for Pricing/Quotation.